Last updated: November 02, 2026
The data controller for this Service is:
| Purpose | Legal Basis |
|---|---|
| Provide and maintain Service | Contract performance |
| Billing and payment processing | Contract performance |
| Customer support | Contract performance / Legitimate interest |
| Chatbot training (knowledge sources) | Contract performance |
| Service notifications (billing, security, policy updates) | Legitimate interest |
| Security and fraud prevention | Legitimate interest |
| Product optimization and analytics | Legitimate interest |
| Legal compliance | Legal obligation |
We may aggregate or anonymize data for statistical analysis. Such data cannot be identified to a specific individual.
| Type | Purpose | Can be disabled |
|---|---|---|
| Strictly necessary | Maintain login, core functionality | No |
| Functional | Language preferences, personalized settings | Yes |
| Analytics | Anonymous usage statistics, product optimization | Yes |
| Marketing | Targeted advertising and performance measurement | Yes |
Analytics tools used: Google Analytics (with privacy policy at https://policies.google.com/privacy). You can adjust preferences through browser settings or our Cookie Management Center.
We do not sell your personal information, including "sale" as defined by applicable laws such as CCPA. We only share information in the following circumstances:
If a security incident affecting your rights occurs, we will notify you and relevant regulatory authorities within 72 hours of discovery. Please keep your account credentials secure and do not share them with others.
| Data Type | Retention Period | Disposal upon Expiry |
|---|---|---|
| Account Information | During active period; 90 days after account deletion | Delete or anonymize |
| Transaction Records | As required by law, typically 7 years | Delete or archive |
| Customer Support Records | 2 years | Secure deletion |
| Security Audit Logs | 12 months | Secure deletion |
| Knowledge Sources (Chatbot Training) | Until you delete them or delete your account | Secure deletion upon your request or account deletion |
| Conversation Logs | Until you delete them or delete your account | Secure deletion upon your request or account deletion |
To exercise the following rights, please contact us. We will process requests within 30 calendar days.
| Right | Description |
|---|---|
| Right to be informed | Understand what data we collect and use |
| Right of access | Obtain a copy of your personal data |
| Right to rectification | Correct inaccurate or incomplete information |
| Right to erasure | Request data deletion under specific conditions |
| Right to restrict processing | Pause data processing under specific circumstances |
| Right to data portability | Obtain your data in machine-readable format |
| Right to object | Object to processing based on legitimate interests or marketing |
| Right to withdraw consent | Withdraw consent for consent-based processing |
If you believe we have not handled your data properly, you have the right to lodge a complaint with your local data protection authority.
With your consent, we may send marketing information related to our services via email, SMS, or in-app notifications. You may unsubscribe at any time by clicking the "unsubscribe" link in emails, disabling marketing notifications in account settings, or contacting us. Opting out does not affect service-necessary notifications (such as billing, security reminders).
Our servers and partners may be located in [regions such as Singapore, United States]. For cross-border transfers, we ensure data security through:
This Service is intended for users who are at least 18 years old. We do not knowingly collect information from minors under this age. If you believe your child has provided us with information, please contact us immediately and we will delete it as soon as possible.
This Service may contain links to third-party sites or integrate with third-party services. This Policy only applies to information we collect directly. We are not responsible for third parties' data practices and recommend reviewing their policies before use.
If material changes occur, we will notify you at least 15 days in advance via platform announcements or your registered email, and update the "Last Updated" date at the top of this page. Continued use after the effective date constitutes acceptance.