Refund Policy

1. Refund Policy

All payments are processed through Waffo Pancake and Creem, our Merchant of Record (MoR) partners. Refund requests are handled on a case-by-case basis.

• Within 7 days of initial subscription: Full refund available for first-time subscribers (usage not exceeding 50% of plan quota).
• After 7 days: No refunds are provided for unused subscription time.
• Duplicate charges: Full refund for any duplicate charges caused by billing errors.
• Service interruption: Pro-rata refund for verified service interruptions exceeding 72 hours.
• Cancellation: You can cancel your subscription at any time — your plan remains active until the end of the current billing period, with no refunds for unused time.

2. Processing Time

Approved refunds are typically processed within 5-10 business days and returned to the original payment method.

3. How to Request a Refund

Send refund requests to refunds@aicustomerservice.tech with:

• Your account email address
• Transaction ID
• Reason for refund request

We will confirm receipt within 2 business days and process eligible refunds within 5-10 business days.

4. Chargebacks

If you dispute a charge through your bank before contacting us, your account will be suspended pending resolution. Please contact us first to resolve any billing issues.

5. Contact

For refund requests, contact our support team at refunds@aicustomerservice.tech