Last updated: November 02, 2026
Welcome to AICustomerService. These Terms of Service ("Terms") govern your access to and use of our AI-powered chatbot platform, including the website, API, and related services (the "Service").
By creating an account, subscribing to any plan, purchasing credits, or otherwise using the Service, you confirm that you: (a) are at least 18 years of age; (b) have read, understood, and agree to be bound by these Terms; (c) agree to our Privacy Policy; and (d) are authorized to enter into this agreement on behalf of yourself or any organization you represent.
⚠️ Important: If you do not agree to these Terms, you may not use the Service. Continued use after any update constitutes acceptance of the revised Terms.
AICustomerService provides an AI-powered chatbot platform that allows businesses to create, train, and deploy chatbots for customer support automation. This Service is a digital software-as-a-service (SaaS) product delivered over the Internet.
This Service is a digital intangible product. Service access is activated immediately upon payment confirmation. Due to the immediate delivery nature of digital services, refunds are subject to specific limitations as outlined in Section 7.
This Service uses third-party AI model providers including DeepSeek, OpenAI, and Anthropic to power the chatbot functionality. The specific models used may vary and are selected based on optimization for quality and performance. The Service's performance and availability may be affected by these providers' operational status.
Use of this Service requires creating an account with accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all operations under your account.
If registering on behalf of a company or organization, you declare that you are authorized to sign this agreement for that entity.
We provide subscription plans to access this Service. Current plan details and pricing are available at our Pricing page.
| Plan | Price | Messages/mo | Training Characters | Chatbots |
|---|---|---|---|---|
| Hobby | $19/mo | 1,000 | 10M | 1 |
| Standard | $99/mo | 10,000 | 20M | 3 |
| Business | $399/mo | 40,000 | 50M | 5 |
We reserve the right to modify plan features or launch new plans at any time.
When you provide a payment method and subscribe to a paid plan, you explicitly authorize AICustomerService to charge your payment method periodically for the corresponding subscription fees. This periodic authorization remains effective until you cancel per Section 6.
Your subscription auto-renews at the end of each billing cycle unless you cancel. We will send advance notice before annual subscription renewals.
Unless otherwise stated, all prices are exclusive of applicable taxes (including VAT, GST, sales tax, etc.). Where required by applicable law, we will collect and remit relevant taxes.
All payments are processed by Waffo Pancake and Creem, our Merchant of Record (MoR) partners. Payment card data is processed exclusively by our PCI-DSS compliant payment processor and is not stored on our servers.
You may cancel your subscription at any time through either:
Cancellation takes effect immediately. We will send a confirmation email within 10 minutes.
Due to the immediate delivery nature of our digital services, subscription fees are generally non-refundable, except in the following circumstances.
Send refund requests to refunds@aicustomerservice.tech with your account email, transaction ID, and reason for refund. We will confirm within 2 business days and process eligible refunds within 5-10 business days.
If you believe a charge is in error, please contact us at billing@aicustomerservice.tech before initiating a dispute with your bank. We commit to responding within 2 business days and resolving confirmed billing errors within 5 business days.
Subject to compliance with these Terms, content generated through your use of the chatbot ("Output Content") belongs to you. You may use Output Content for any lawful purpose.
When you submit content to this Service ("Input Content"), including knowledge sources, you grant AICustomerService a limited, non-exclusive license solely for the purpose of providing the Service to you. We will not use your Input Content for AI model training without your explicit consent.
This Service uses third-party AI model providers including DeepSeek, OpenAI, and Anthropic. Output Content may be affected by these providers' models. We do not guarantee specific output quality and are not responsible for content generated by third-party models.
⚠️ AI Content Disclaimer: AI-generated responses may contain errors or inaccuracies. Do not use them for legal, medical, financial, or other professional advice. Always verify with qualified professionals before acting on AI content.
You may only use this Service for lawful purposes consistent with these Terms, including customer support automation, lead generation, and business communication.
You agree not to use this Service to:
Your use of this Service is subject to our Privacy Policy, published at /privacy. Payment card data is processed exclusively by our PCI-DSS compliant payment processor (Waffo Pancake) and is not stored on our servers. Account data is retained for 90 days after cancellation, then deleted.
This Service is provided "as is" and "as available" without any express or implied warranties, including merchantability, fitness for a particular purpose, or AI output accuracy.
⚠️ This Service's AI outputs may be inaccurate, incomplete, or outdated. Do not use them for legal, medical, financial, or other professional advice. Always verify with qualified professionals before acting on AI content.
To the maximum extent permitted by applicable law, AICustomerService is not liable for any indirect, incidental, consequential, or punitive damages. Our total liability is limited to the amount you paid us in the 12 months preceding the claim event.
These Terms remain effective during your use of this Service. We may suspend or terminate your account if you materially breach these Terms, are suspected of fraudulent activity, or are required by law. If we terminate for non-breach reasons, we will pro-rata refund any prepaid unused portion. You may delete your account at any time by contacting support@aicustomerservice.tech.
These Terms are governed by the laws of the jurisdiction in which AICustomerService operates. Before initiating formal proceedings, please contact legal@aicustomerservice.tech to attempt informal resolution.
We may update these Terms at any time. Material changes will be notified at least 14 days in advance via email. Continued use constitutes acceptance. If any term is found invalid, the remaining terms remain fully effective.
For questions about these Terms or billing, please contact:
Using this Service or checking "I agree" at checkout constitutes your acknowledgment and agreement to these Terms.