Frequently Asked Questions

You can have a fully trained AI chatbot ready in just 3 minutes. Simply add your knowledge sources (website URL, PDFs, documents) and our AI will automatically crawl, process, and train on your content.

You can train on website URLs, PDF documents, Word files, plain text, YouTube video transcripts, and manual Q&A pairs. The AI will learn from all this content to answer customer questions accurately.

Simply copy the one-line embed code from your dashboard and paste it into your website's HTML before the closing body tag. It works with any website — WordPress, Shopify, Squarespace, Webflow, or custom sites.

Our AI chatbot supports 95+ languages and automatically detects the visitor's language to respond accordingly. This makes it perfect for global businesses and multilingual customer support.

Yes! You can configure the chatbot to collect visitor information (name, email, phone, requirements) during conversations. Collected leads are stored in your dashboard and can be exported or pushed to your CRM via webhook.

AICustomerService integrates with Slack, WhatsApp, and Telegram out of the box. You can also connect to 5000+ apps through webhook integrations and our API for custom workflows.

Our chatbot uses RAG (Retrieval-Augmented Generation) technology. It searches your knowledge base for relevant information and generates answers based on that content, with citations to the source material.

Yes! You can customize the brand colors, add your logo, write a custom welcome message, and choose the widget position (bottom-left or bottom-right).

You can configure a fallback response for unanswered questions. The chatbot can also be set up to escalate to human agents via Slack, email, or other channels when it can't find a satisfactory answer.

Yes! All plans include a 14-day free trial with no credit card required. You can try all features before committing.

Yes, you can cancel your subscription at any time from your account settings. Your plan remains active until the end of your current billing period with no cancellation fees.

AICustomerService focuses specifically on AI-powered customer support with an emphasis on quick setup (3 minutes), easy embedding (one line of code), and affordability. While Intercom starts at $74/month, AICustomerService starts at just $19/month with no setup fees.